PRIVACY POLICY

VANDORIA EUROPE

At VANDORIA, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, create an account, place an order, contact us or otherwise interact with VANDORIA.

Please read this Privacy Policy carefully before using our website.

1. DATA CONTROLLER

The data controller responsible for processing your personal data is:

Brand: VANDORIA
Legal entity: VANDORIA LLC
Registered address:  30 N Gould St ste n, sheridan, WY 82801
Contact email: vandoriaofficial@gmail.com

VANDORIA processes personal data in accordance with Regulation (EU) 2016/679, also known as the General Data Protection Regulation (“GDPR”), and other applicable data protection laws.

2. PERSONAL DATA WE COLLECT

Depending on how you interact with our website, we may collect the following categories of personal data.

A. Identity and Contact Information

When you place an order, create an account, subscribe to communications or contact us, we may collect:

  • First and last name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Account login details
  • Order number and customer service correspondence

This information is generally required to process orders, provide customer support and manage your relationship with VANDORIA.

B. Order and Transaction Information

We may collect information relating to your purchases, including:

  • Products ordered
  • Order value
  • Order date
  • Delivery status
  • Returns and refund history
  • Promotional codes used
  • Payment status

C. Payment Information

Payments are processed through secure third-party payment providers.

VANDORIA does not normally receive or store your complete credit card, debit card or banking details. Payment providers may process this information in accordance with their own privacy policies and security standards.

We may receive limited payment-related information, such as:

  • Payment confirmation
  • Payment method type
  • Transaction reference
  • Partial card details, where provided by the payment processor

D. Browsing and Device Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language and time-zone settings
  • Pages visited
  • Time spent on the website
  • Links and buttons clicked
  • Referring website or advertising source
  • Cookie identifiers and similar technologies

This information helps us operate the website, improve performance, understand customer behaviour and maintain security.

E. Marketing and Communication Information

Where permitted by law, we may collect information about:

  • Your marketing preferences
  • Newsletter subscriptions
  • Email engagement
  • Advertising interactions
  • Promotional campaign responses

3. HOW WE COLLECT YOUR DATA

We may collect personal data:

  • Directly from you when you place an order or contact us
  • When you create or use a customer account
  • Automatically through cookies and similar technologies
  • From payment processors and logistics partners
  • From advertising, analytics and social media platforms
  • When you participate in promotions, surveys or competitions

4. PURPOSES OF PROCESSING

We may use your personal data to:

  • Process, confirm and deliver your orders
  • Manage payments, returns and refunds
  • Provide customer service
  • Send order, shipping and delivery updates
  • Manage your customer account
  • Verify transactions and prevent fraud
  • Improve our website, products and services
  • Analyse website usage and customer behaviour
  • Maintain website and account security
  • Comply with tax, accounting and legal obligations
  • Establish, exercise or defend legal claims
  • Send marketing communications where you have given consent or where otherwise permitted by law
  • Display personalised advertising, subject to your cookie and privacy choices

We will not use your personal data for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

5. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we process your personal data on one or more of the following legal bases:

Performance of a Contract

Processing is necessary to:

  • Complete your purchase
  • Process payment
  • Prepare and deliver your order
  • Manage returns and refunds
  • Provide requested customer service

Consent

We may rely on your consent for:

  • Email or SMS marketing
  • Non-essential cookies
  • Personalised advertising
  • Certain analytics or tracking technologies

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Legal Obligations

We may process your data where necessary to comply with:

  • Tax and accounting requirements
  • Consumer protection laws
  • Regulatory obligations
  • Lawful requests from public authorities

Legitimate Interests

We may process personal data where necessary for our legitimate business interests, provided that your rights and freedoms do not override those interests.

These interests may include:

  • Preventing fraud and misuse
  • Improving products and customer service
  • Maintaining website security
  • Analysing business performance
  • Responding to legal disputes
  • Protecting VANDORIA, its customers and business partners

6. DATA SHARING

We may share your personal data only where necessary with trusted third parties, including:

  • Payment processors
  • Banks and payment service providers
  • Shipping and logistics companies
  • Warehousing and fulfilment providers
  • Website hosting and e-commerce service providers
  • Customer support platforms
  • Email and communications providers
  • Analytics and advertising platforms
  • Fraud prevention and security providers
  • Professional advisers, including lawyers and accountants
  • Government bodies or authorities where legally required

These third parties may only process personal data for authorised purposes and in accordance with applicable data protection obligations.

VANDORIA does not sell or rent your personal data to third parties.

7. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store personal data outside the European Economic Area.

Where personal data is transferred internationally, VANDORIA will use appropriate safeguards as required by applicable law, which may include:

  • European Commission adequacy decisions
  • Standard Contractual Clauses
  • Contractual and organisational safeguards
  • Other legally recognised transfer mechanisms

You may contact us for further information about the safeguards used for international transfers.

8. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

  • The duration of our relationship with you
  • Contractual requirements
  • Tax and accounting obligations
  • Consumer protection requirements
  • Fraud prevention needs
  • Applicable limitation periods
  • Legal or regulatory requirements

When personal data is no longer required, it will be securely deleted, anonymised or otherwise handled in accordance with applicable law.

9. YOUR DATA PROTECTION RIGHTS

Subject to the conditions and limitations set out under the GDPR, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain processing activities
  • Request the transfer of your data in a structured and commonly used format
  • Withdraw consent at any time
  • Object to direct marketing
  • Request information about international data transfers
  • Lodge a complaint with the relevant data protection authority

To exercise your rights, contact us at:

📧 vandoriaofficial@gmail.com

We may ask you to provide information necessary to verify your identity before processing your request.

We will respond within the period required by applicable data protection law.

10. MARKETING COMMUNICATIONS

VANDORIA may send promotional emails, messages or other marketing communications where:

  • You have provided your consent
  • Marketing is otherwise permitted under applicable law

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in a marketing email
  • Updating your communication preferences
  • Contacting customer support

Unsubscribing from marketing will not prevent you from receiving essential transactional communications relating to your orders, payments, deliveries, returns or account security.

11. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, local storage and similar technologies to:

  • Enable essential website functionality
  • Remember your preferences
  • Maintain your shopping cart
  • Analyse website traffic and performance
  • Prevent fraud
  • Personalise content
  • Measure advertising performance
  • Display relevant advertising

Essential cookies may be used without consent where they are strictly necessary for the website to operate.

Non-essential cookies will be used in accordance with applicable consent requirements.

You can manage your cookie preferences through our cookie banner or browser settings.

Disabling certain cookies may affect the functionality or performance of the website.

Further information may be provided in a separate Cookie Policy.

12. DATA SECURITY

We use appropriate technical and organisational safeguards designed to protect personal data against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

These measures may include access controls, encryption, secure payment systems, monitoring and limited employee access.

However, no internet transmission or data storage system can be guaranteed to be completely secure.

Customers are also responsible for keeping account passwords and login credentials confidential.

13. CHILDREN’S PRIVACY

Our website and products are not specifically directed at children.

We do not knowingly collect personal data from children where parental or guardian consent is legally required.

If you believe that a child has provided us with personal data unlawfully, please contact us so that we can review and, where appropriate, delete the information.

14. THIRD-PARTY LINKS

Our website may contain links to external websites, applications or social media platforms.

VANDORIA does not control these third parties and is not responsible for their privacy practices, security or content.

We recommend reviewing the privacy policy of each third-party website before providing personal data.

15. AUTOMATED DECISION-MAKING AND PROFILING

We may use limited automated tools to:

  • Detect potentially fraudulent transactions
  • Analyse shopping behaviour
  • Personalise advertisements and recommendations
  • Improve marketing effectiveness

Where automated decision-making produces significant legal or similar effects, we will provide the rights and safeguards required by applicable law.

16. CHANGES TO THIS PRIVACY POLICY

VANDORIA may update this Privacy Policy periodically to reflect:

  • Changes in our services
  • Changes in technology
  • Changes in legal or regulatory requirements
  • Changes in how we process personal data

The updated version will be published on this page together with the latest revision date.

We encourage you to review this Privacy Policy regularly.