REFUND POLICY
VANDORIA Return Policy
Our valued customer,
As VANDORIA, we aim to keep customer satisfaction at the highest level. If you are not satisfied with the products you purchased, you can make returns and refunds within the framework of the policy below.
Return policy:
The first thing you need to do when you want to return products for any reason is
Once you place your order, no refunds or exchanges can be made until it is delivered to you.
You can only return unwashed/unworn products that are in their original packaging. Products that have been opened cannot be returned and can only be exchanged for a different size or a different product.
You can cancel your order within 1 hour after the order is placed.
Returns of products that require hygienic conditions such as cosmetics, underwear, shoes and socks are not accepted.
After you notify us of your return request via Instagram, VANDORIA will get back to you within 2 business days. Return requests sent via e-mail cannot be responded to, please only reach out via Instagram.
You must send the product in its original, unopened packaging. You can send the products back to us with the cargo company we have an agreement with. The return address will be shared with you following your return request, returns made to the wrong address cannot be accepted.
Refunds will be made within 14 days from the date the products reach us, using the same method you made payment.
When we receive your return, the condition of the product will be checked. If it meets the conditions, the return process will be initiated.
Note: Round trip shipping costs and customs fees are paid by the buyer. Only the product price is returned to the buyer. A deduction of current costs (406 TL) is made per product. Shipping costs in returns are the responsibility of the customer.
Important: For custom made products, labor and fabric costs are calculated and the remaining amount is refunded.
General Return Conditions
Returns must be made with the original box or packaging.
Returns of products whose original box/packaging is damaged, missing, damaged or no longer reusable are not accepted.
Please note: In order for the return process to be carried out quickly and smoothly, we kindly ask you to return your products in accordance with the conditions stated above.
Please do not hesitate to contact our customer service for any questions or requests for assistance. We are always here to provide better service to our valued customers.